Privacy Policy

Welcome to East Coast Wings. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-eastcoast.click, place an online order, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. Who We Are

East Coast Wings is a food service business operating in the United States. We specialize in providing quality food and dining experiences to our customers. Our contact information is as follows:

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided above.

2. Information We Collect

We collect information about you in various ways when you interact with our website or services. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you place an order, create an account, sign up for our newsletter, participate in promotions, contact our customer service team, or otherwise communicate with us, you may provide us with personal information such as:

• Name: First and last name for account creation and order fulfillment.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password if you create an account with us.
• Payment Information: Credit or debit card details, billing address, and other financial information needed to complete your purchase. Note: Payment information is processed by secure third-party payment processors and is not stored on our servers.
• Order Details: Information related to your food orders, preferences, dietary restrictions, and purchase history.
• Communications: Any messages, feedback, reviews, or inquiries you send to us.
• Marketing Preferences: Your preferences for receiving marketing and promotional communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your browsing activity. This may include:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search queries entered on our site, and exit pages.
• Log Data: Server logs that record your interactions with our website, including date and time of access, error reports, and traffic data.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant permission through your device settings.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about how you use our site. For more details, please refer to Section 8 of this policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media account to our services or interact with our social media pages, we may receive certain information from those platforms in accordance with their privacy policies.
• Analytics Providers: Third-party analytics services provide us with aggregated and anonymized data about website traffic and user behavior.
• Advertising Partners: Our advertising partners may share information about your interactions with our advertisements displayed on other websites or platforms.
• Delivery Platforms: If you place an order through third-party food delivery platforms, we may receive relevant order information to fulfill your request.

3. How We Use Your Information

We use the information we collect for a variety of purposes related to operating our food service business, improving your experience, and complying with legal obligations. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including confirming orders, arranging delivery or pickup, and providing order status updates.
• Create and manage your customer account.
• Process payments and handle refunds or disputes.
• Communicate with you about your orders, inquiries, or customer service requests.
• Provide you with receipts, invoices, and transaction confirmations.
• Accommodate dietary preferences, allergies, or special instructions you provide with your orders.

3.2 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or events, subject to your marketing preferences.
• Conduct sweepstakes, contests, promotions, and surveys.
• Deliver targeted advertisements based on your browsing behavior, purchase history, and interests.
• Retarget you with relevant advertisements on third-party platforms and social media sites.

3.3 Analytics and Service Improvement

• Analyze website usage patterns and trends to understand how visitors interact with our site.
• Monitor and improve the performance, functionality, and user experience of our website and services.
• Conduct internal research and development to enhance our menu offerings and service quality.
• Identify and fix technical issues, errors, and security vulnerabilities.
• Generate aggregated, anonymized statistical data about our customers and website usage.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal processes, including federal and state laws in the United States.
• Respond to lawful requests from government authorities, law enforcement, or regulatory bodies.
• Protect the rights, property, and safety of East Coast Wings, our employees, our customers, and the public.
• Detect, prevent, and address fraud, unauthorized activities, and security incidents.
• Enforce our Terms of Service and other applicable agreements.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to perform their specific functions and are contractually obligated not to disclose or use it for any other purpose. Our service providers include:

• Payment Processors: Companies that securely process credit card and other payment transactions.
• Delivery Partners: Third-party delivery services that fulfill your food orders.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Cloud Hosting Providers: Companies that host our website, database, and application infrastructure.
• Customer Support Tools: Platforms that help us manage customer inquiries and support tickets.
• Marketing and Advertising Platforms: Partners that help us deliver targeted advertisements and manage promotional campaigns.

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of East Coast Wings, our customers, employees, or others.
• Detect, prevent, or address fraud, security breaches, or technical issues.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, and you will have the option to request deletion of your data prior to any such transfer.

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you participate in a co-branded promotion or partner offering.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our systems.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to ensure ongoing security.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. As a business operating in the United States, we respect and honor the following rights for all of our customers:

6.1 Rights Under U.S. Law

We comply with the Federal Trade Commission (FTC) Act, which governs fair and deceptive practices, and applicable state privacy laws across the United States. For customers in California, we also comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

6.2 Right to Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the purposes for which we use such information, and the categories of third parties with whom we share it.

6.3 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. We will take reasonable steps to verify your identity before making corrections.

6.4 Right to Deletion

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. We may deny deletion requests in limited circumstances, such as when we need to retain information to comply with a legal obligation, complete a transaction, detect security incidents, or exercise free speech rights.

6.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

6.6 Right to Opt Out of Sale or Sharing (California Residents)

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. While we do not sell personal information in the traditional sense, we may share certain data with advertising partners. California residents may exercise this right by contacting us at [email protected].

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your rights under applicable privacy law.

6.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Including your full name, email address associated with your account, and a description of your specific request

We will respond to your request within 45 days of receipt. If we need additional time, we will notify you of the reason and extension period. We may require you to verify your identity before processing your request to protect your information and prevent unauthorized access.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertisements. This section provides a brief overview of our cookie practices.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the cookies we use and how to manage your preferences, please review our full Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

When personal information is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or aggregate the data so that it can no longer be associated with you.

9. Children's Privacy

East Coast Wings does not knowingly solicit, collect, or maintain personal information from persons under the age of 18. Our website is not designed for or directed at children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving notice that we have collected personal information from a minor under 18 years of age, we will take prompt steps to delete that information from our records. We also comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verified parental consent.

If you are under 18 years of age, you must not use or access our website or services. By using our website, you represent and warrant that you are at least 18 years of age.

10. International Data Transfers

East Coast Wings is based in the United States, and your personal information is primarily collected, stored, and processed in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection and privacy laws in the United States and other countries where your data may be processed may differ from those in your home country. By using our website and services, you consent to the transfer of your personal information to the United States and other jurisdictions as described in this policy.

We take appropriate steps to ensure that any international transfers of personal information are conducted in accordance with applicable law and that your information receives an adequate level of protection in the jurisdictions in which it is processed. Where required, we implement contractual safeguards and other appropriate transfer mechanisms to protect your data.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by East Coast Wings. This Privacy Policy applies solely to our website and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party sites or services that you visit or use through links on our website. The inclusion of a link on our website does not imply our endorsement of the linked site or service.

This includes third-party food delivery platforms, social media platforms, and payment processors. Each of these third parties operates under their own privacy policies and data practices, which are independent of ours.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). In addition to the rights described in Section 6 of this policy, California residents have the following specific rights:

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers: Name, email address, phone number, IP address, account username.
• Customer Records Information: Name, address, telephone number, payment card information (processed by third parties).
• Commercial Information: Order history, products purchased, and purchasing tendencies.
• Internet or Electronic Network Activity: Browsing history on our website, search queries, and interaction with advertisements.
• Geolocation Data: Approximate location inferred from IP address for delivery purposes.
• Inferences: Profiles created based on customer preferences and order history.

12.2 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information to that which is necessary to perform the services they have requested. We do not use sensitive personal information for purposes beyond what is necessary to provide our food services.

12.3 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine The Light" law) permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including regulations relating to data privacy and security. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA. Visit www.cppa.ca.gov for more information.
• State Attorney General Offices: Each U.S. state has an Attorney General who may handle consumer privacy complaints. You can find your state's Attorney General at www.naag.org.

We encourage you to contact us first at [email protected] before filing a complaint with a regulatory authority, as we are committed to resolving privacy concerns promptly and effectively.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email (if we have your email address) or by placing a prominent notice on our website homepage.
• Obtain your consent where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website or services following the posting of changes to this policy will constitute your acceptance of those changes, where permitted by law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact us. Our privacy team is available to assist you:

When contacting us about a privacy request, please include your full name, the email address associated with your account, and a clear description of your inquiry or request. We will respond to all verifiable privacy requests within 45 business days, or sooner where required by applicable law.

This Privacy Policy was last updated on July 2, 2026. © 2026 East Coast Wings. All rights reserved.